GUARANTEE AND WARRANTY

Thank you for considering our custom window covering products. Please read the following important information

No Refunds. Because our products are custom-made to your specification, we do not provide refunds.

Fit Guarantee. We do guarantee that our products will fit your window or door, even if you made a mistake in measuring. You must notify us within 30 days of receiving the product, and we will fabricate and ship a replacement product. You will only pay if there is a price difference for the new product – for example, if it is a larger size which costs a bit more, then you will pay the difference between the price of the new product and the price you’ve already paid.

• We will only replace each product one time.
• Each household is limited to 6 replacements per lifetime.
• The replacement product must be the same product – no changes to the style, fabric or material.

Limited Warranty. We provide a limited 5-year warranty for manufacturing defects to the original purchaser of the product. Manufacturing defects are things like a flaw in the materials or a problem in the product design that causes the product to no longer function as intended. The warranty applies only if the product has been subject to normal use. If a product is defective within the warranty period, we will repair or replace the defective product. This is your sole remedy under this warranty.

The limited warranty does not cover:

• Any defects that result from abuse, misuse, accidental damage, incorrect installation, failure to follow use and care instructions, exposure to the outdoors, water intrusion, smoke or fire, alterations to the product, damage from children, animals or insects;
• Normal maintenance such as cleaning or replacement or recharging of batteries;
• Any costs for removal and/or reinstallation;
• Shipping costs.

If warranty service is needed during the warranty period, please call us at 1-800-217-6134. Please keep a copy of your order confirmation to verify the original date of purchase and your identity as the original purchaser.

WARRANTY DISCLAIMER. EXCEPT FOR THE LIMITED WARRANTY PROVIDED ABOVE, TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, WE HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

LIMITATION OF LIABILITY. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, WE SHALL NOT BE LIABLE FOR INCIDENTAL DAMAGES, CONSEQUENTIAL DAMAGES, OR ANY OTHER INDIRECT DAMAGE, LOSS, OR EXPENSE. NOTWITHSTANDING THE FOREGOING, SOME STATES DO NOT ALLOW THE LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU. YOUR SPECIFIC LEGAL RIGHTS VARY FROM STATE TO STATE.